In fact consider another retailer all together. 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. Shop today! In as little as 2 minutes, this quiz will assess your unique Many places now dont offer dbl sided mattresses. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. Some links on Slumber Search are referral links. discounts, consumer ratings and reviews, Unfortunately with my most recent purchase I did have issues and their response was one of the worst I have ever gotten from any business. My husband and I purchased a mattress in September of last year- when we were not happy with the comfort we were told it was because we did not purchase the box spring- so not only did we purchase the box spring but we upgraded the mattress spending an additional $670- After a few months we are still unhappy not only can you feel every movement of your partner but it feels as if you are falling out of the bed- $1500 and we both cannot sleep through the night- , I was not happy with the surly attitude of the delivery people. Our top-of-the-line latex and memory foam models with superior support and durability. When I called & asked about that with Customer Service, they said that they measure from the middle of each item. We were astonished and also not home. I recommend staying clear. We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. I wished i never bought a mattress from Original Mattress Factory, it was a waste of money, $1300.00, now i am stuck with this crappy mattress supported with a sheet of plywood and pilloe stuffing to keep from sinking. Watch on. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. personal match score for each of Original Mattress Factory Serenity's personal match score for each of Original Mattress Factory Regency's Original Mattress Factory is a mattress retailer based in Cleveland, OH featuring a specialized lineup of mattresses, including models from Original Mattress Factory. More reviews for Original Mattress Factory in Pittsburgh, PA . Their customer service was fantastic. Don't waste your time at other places. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. We declined that offer. Queen $499.95. )I've spent many a night sleeping with my girls when they were sick or otherwise in need of snuggling and I find their mattresses to be super comfortable. We set the bed up the rest of way and slept on it that night.As to the bed, it is the best bed I've ever slept on! How well this mattress keeps you cool and comfortable while sleeping. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. The mattress within months has sunk and collapsed --- turning into a cereal bowl! We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. AAA+++! There were no games or switches at purchase time. Product sells itself. We would have aches and pains when getting out of bed. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. Not sure which type of bed to buy? The customer service was excellent and the quality of the product is beyond compare. ", "The overall experience was pleasant. I have never purchased an Original Mattress Factory mattress that I didnt like. The company also offers a variety of bedding . And the products are NOT worth the cost. your criteria. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Really over-priced product. The store mattresses do not match with what is delivered. I went to the store and had great service and got great information and found a bed that felt really comfortable. The selected bed is exactly what I want. They told me they would come check it out. We were told that it will soften with use. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. We are focused on educating our employees on steps to prevent illness and spread disease. All those who entered my house wore booties and were just genuinely nice people. The safety of its employees serves as the company's top priority. I am absolutely pleased with all aspects of my purchase. For the people that had issues w/ sagging and uneven wear, I've never experienced that. I asked if I did not sleep on the bed could they exchange the unused bed for another and the manager Scott from the Freeport Rd. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. Do yourself a favor - DO NOT purchase a mattress at the OMF. This company has its roots in OH. Promo Codes are a way for GoodBed users to save extra money when buying a mattress online. we went to Mentor, Oh. (What's this?). Don't buy a mattress from this place. Original Mattress Company has the best mattresses. Everyone was friendly, not pushy yet helpful. I am very pleased with our Grand Royale memory foam mattress. We would still be tired. We will never buy a mattress elsewhere. We bought a foam $2000 plus mattress and it has no support after just two years. Get the biggest discounts from the best online brands. and any available GoodBed editorial coverage. I stay away from pillowtop mattresses, because you can't flip them. ( You can see a full list of our factories and stores here.) This mattress is totally un-sleepable. I bought the Classic Luxury Firm Set in queen size. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. The delivery guys were in a rush, dropped the expensive frame. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. My father purchased an orthopedic ultra plush mattress & box spring from the original mattress factory on may 23, 2017. Back has never felt better for this side-sleeper. DO NOT BUY THIS MATTRESS. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. We can exchange it for an additional fee. This makes it easy for you to fall out of bed. suggest an edit. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. available mattresses, in addition to other online options that match We chose based on the information they gave us and the result was a product that neither lives up to their description nor fits our needs. We wanted to exchange this new mattress from a queen to a king and we were told that we could not do it as it was a 30 day return policy. Original Mattress Factory mattresses are Takes about 10 minutes. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. Simply enter this code at checkout on the retailers website. Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. Before shopping at Original Mattress Factory Orthopedic, take a short quiz to find which of their mattresses best matches your Went to their Norcross, GA, location 2 weeks ago, ready to purchase. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. I'm sure that feature will result in a longer life mattress. I can feel the springs when I lay down. Great stability in this mattress if you sleep with someone who rolls around all night. The box springs on their store label show 8". We were told to flip end to end and then over and then end to end because the mattress is a double pillow top every 90 days for the first year. I ended up spending about $100 more for a padded mattress topper. With other stores, I felt like I was walking onto a used car lot. In fact if you don't have one you are missing out on the best sleep ever! Get started on GoodBed by claiming your business profile. He was there to answer all our questions but never pressured us. Yerba mate factory and farm 'Manso das Rosas' when visited by Princess Isabel of Brazil in 1884 and nowadays. And in just this short time period we already have big dents in our spots. Great product. She told me that it wasn't just ME, the mattress was awful. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. One $800 mistake is enough. I would leave negative * if I could! It felt great on the first night. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. unique needs and preferences. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. A new venture for industry veterans. Owners Rating is a summary of what real owners of this product are saying about their experience. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. Like all things you read on the Internet, understand there is no better judge than yourself. I've had them for about 3 years, and they're terribly uncomfortable. That adds up to $350 a year to rotate and flip my mattress. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. I absolutely love this 8-yr-old mattress. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. From purchase to delivery my experience was great. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. The interesting thing is the trench extends to the edge of the mattress. Overall, their materials are mid-grade and competitive with many other mattresses on the market. The only challenge was moving to an older house where it had to make some tight corners up stairs. I bought my last mattress there. What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. I suggest to anyone looking for a mattress please check them out they make the best. We have 12 factories around the U.S., and all of them are open to the public for tours. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. Definitely get a better nights sleep now.". I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. Her response was "Mom, this isn't the same bed we laid on in the store!" Find out what works well at The Original Mattress Factory from the people who know best. In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). They also have a custom line for those that are looking for something that is more specific for them. Brought it back within 2 hours. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. I LOVE this mattress! Incredible. It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of different metropolitan areas. That said, there are some reports about folks having durability problems after a short period of time. Their pricing makes it feel like they are nickle-and-diming you. He slept on it one night and wanted the same one. Would not do business with again. Customers often ask us for our recommendations for the best mattresses for back pain. I am extremely pleased with my purchase. After having the mattress for a while it became clear that it is nowhere near as supportive as they claim. Avoid like a plague!! This is not always the case for older people when they go shopping.I will definitely be referring my friends. Had an accident years ago and deal with a lot of pain, . Firm Soft. a rating of 1 star is too high. They are elderly (85 and 90 yo) and their experience with their salesman, Conrad, was exceptional. This is our second mattress from the Original Mattress Factory. Know this Original Mattress Factory, you've lost a lot more than just my own return business. That couldn't be further from the truth though! your criteria. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. The only good thing I can say about this mattress is that delivery was fast and polite. I trust the OMFs craftsmanship. Mattress is a rock and I have literally not been able to sleep. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. I like a firm mattress and they had exactly what I wanted. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. Ridiculous! I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. It has perfect support level combined with a great level of softness. I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. Terrible quality. How well this mattress minimizes pain or tingling in key "pressure points" especially your shoulders and/or hips when sleeping on your side. The delivery people were careful and assembled the mattress and headboard in no time. Do not buy from them!!! Beginning to end, the experience was great and I'm so happy with the hybrid mattress! See how it all works here. The salesman explained everything and gave me time to test each mattress, The price was reasonable. Very unhappy with this company. How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. New Year's 2023 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. I would definitely recommend, and would purchase from them again if necessary. Powered by I liked it a lot. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. The salesman did not try to trap me or waste my time with promotions. Uncover why The Original Mattress Factory is the best company for you. Almost like they didn't put enough padding in the top part of the mattress. Which after spending a good bit of money on the mattress that was supposed to be soft enough on its own, is disappointing. Today is 1/27/2021. In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. 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