1. Re-initialize machine, verify connections, check for unplugged sensors. Replenish receipt paper2. Check cabling and potential blockages and power cycle ATM. 1. Reposition the microswitch if necessary. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Upgrade the Cash Dispenser firmware or download software again3. Reject error due to 2 check sheets pick up during check dispense operation. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 1. Check if the CS3 sensor cable is disconnected4. 2. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 4. Check the status of setting paper.2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. The specified terminal identifier is invalid. If roll is ok, then try the reset button on the printer. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check if CS62 sensor poll is abnormal3. Verify cash count in the Settlement menu. Also check that black and white, 2 wire connector is properly connected at rear of main board. Check the status of sensor and its connector. Remove note from the CDU delivery path. Check jam in 1 cassette and reload 4. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 2. 1. Mount the retract box or open the box cover. Service Center; FAQs Clean CS4A and CS4B. Reinitialize the ATM to put back in service. Initialize3. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check the CIU Module Print Head.4. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 6. 1. Firmware of User program code area is wrong. Follow the master password reset process for the ATM. Remove a jammed note between the tray and Cash Dispenser. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Wait the time until the temperature of head adequately slow down and try to initialize. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. 1. Initialize Pin SP. Check Sensor(CS6) Poll 3. The dispenser and mainboard are programmed with a country code (USA or Canada). Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check dispensed check and reject check.2. Check Encoder Sensor CS8 BRKT. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Rearrange notes in Cassette3. Initialize 3. Check abnormal clutch.4. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Cash cassette 1 removed prior to dispense. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Check backup battery. Receipt printer head overheated before printing. Check the terminal setting from the host. Clear the cash tray of any bills or foreign objects. 4. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Initialize 2. Check modem and modem cable connection. 2. Check notes dispensed and rejected 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reinstall software 3. If this error persists, the printer will require service. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Check the Cash Dispenser received command2. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Change Main Motor Encoder Slit Sensor CS8, 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. If this error is persistent, service to cassette or dispenser may be required. To show that read error in Digital Decode Read Command. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Something is detected on CS41AB sensor during dispensing bills. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Realign check sheets in the check cassette box.5. Check and reseat all belts. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 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HOST tried to communicate with IC card without card activation. Close the lever of print head completely, 1. 1. Remove jammed notes2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Contact telephone company, Use diagnostic or modem test to test modem. In the message box please tell us exactly what youre looking for. Call your attendant. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. 3. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. You may need to remove the printer to clear jams. Initialize after executing the CDU Information Set(P) Command4. Sensor is located along the delivery path right after where the note exits the 1st cassette. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 20003. Initialize after resetting the power 2. Clean CS1A. Low Cash. Dispenser may require service. Check foreign objects at the position of the CS5 4. Motor speed (measured at the encoder wheel) was not within spec. Loose belts can slip off rollers and block sensors. Something is detected in C31AB sensor before dispensing bills. 1. Contact telephone company. Mount the retract box or open the box cover 2. 2. 3. Check phone number 2. Remove foreign objects in the shutter unit. 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Use an electrical parts contact cleaner on terminals. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Remove notes in the reject box and remount the reject box 3. There may be a note stuck in the cash tray ramp. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Cash Dispenser(CDU) received the undefined command from AP software, 1. Remove notes in the reject box and remount the reject box 3. Follow the master password reset process for the ATM. Read the CDU version to check CDU CST note index2. Try clearing the cash tray of notes or foreign objects. 1. Bills is remained in CS41AB sensor after dispensing bills. Exchange sensor after abnormal operating, 1. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Replace Mainboard. Check cassette sensor. Check if communication cable or COM port is not connected. Remove the remaining notes at a sensor in front of the CST 2. Initialize after Power On/Off 4. Test Modem. Reinitialize CDU. 1. 977010. Field is not Found. Remove a jammed note on the gate. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. 2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Clean the sensors (CS1~CS15) in cash dispenser. Contact to technician support team service provider. Check if each sensor is mounted. Exchange CS8 Encoder Slit Sensor. Initialize after Reset Power2. Check Cash Dispenser Board Segment 2. Check the status of setting paper 2. 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