The most helpful contributions are detailed and help others make better decisions. Please know we are in the service business and the happiness of our guest is key. Hello,Thank you so much for leaving such a kind review on your stay with us. Free WiFi, 288 feet Select Comfort beds feature premium bedding. The pool was great. Overall great hotel, if I couldn't get a hotel in the city we would definitely stay here again. WE quickly packed and left for the zoo but really our trip was ruined. But unfortunately, they were the only ones. Copyright 19962023 Booking.com. Book Toronto Don Valley Hotel & Suites, Toronto on Tripadvisor: See 1,148 traveller reviews, 632 candid photos, and great deals for Toronto Don Valley Hotel & Suites, ranked #91 of 142 hotels in Toronto and rated 3 of 5 at Tripadvisor. But wasn't told it was PER DAY or that when I added my boyfriends vehicle that they would charge me an additional $13.50 PER DAY, not even for ONE day! Kevin P, General Manager at Toronto Don Valley Hotel & Suites, responded to this review. During times of uncertainty, we recommend booking an option with free cancellation. We actually stayed there in June of 2014, so we are hoping things have improved.We were very pleased with the look of this hotel when we first walked in; it looked clean and modern. Other facilities include a fitness center. The air in the hotel room was so dry, my boyfriends nose bled one night. Didn't use the pool. In addition, the signal on our TV came in and out intermittently and would often freeze. Best regards, Kevin Porter, General Manager. But unfortunately, they were the only ones. Fine. Housekeeping cleaned my room around 8:30 a.m. and failed to close the door tightly and my room went unlocked until I returned that evening at around 6:00 p.m. Luckily there were no intruders, but this was not a good experience. This family-friendly hotel is 8.1 mi (13.1 km) from Toronto Eaton Centre and 8.5 mi (13.7 km) from Scotiabank Arena. CAD 20 per child, per night. But everything else got an A- rating from me! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fitted with a granite counter top, the bathroom includes a hairdryer. C$ 205 total Expedia. BEWARE what you get. I can only imagine how nice the renovated rooms are. Sincerely, Carlysle Bourne Jr. 1 king bed. Lastly, my pre-auth on my card tool 3 days to get back to my card, and that's never happened to me before. If you dont book a flexible rate, you may not be entitled to a refund. If you're traveling for work, we'll sort the most popular Toronto Don Valley Hotel & Suites: Had a great stay - See 1,148 traveler reviews, 370 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. If you continue to use this site, we will assume that you are happy with it. Please know we are in the service business and the happiness of our guest is key. . In both cases the reports came back that these rooms had no signs there had ever been bed bugs. VERY disappointed in this hotel. 11/12/2021. This is the version of our website addressed to speakers of English in Canada. Book hotels from Trip.com and get fantastic deals and exclusive discounts! But not this year.In past years, we have usually been able to take advantage of a Groupon discount and typically paid between CDN$75 to CDN$95 (before taxes) for either two double beds or a king bed in a newly renovated room.This year, there was a Groupon offered for US$71, but with the exchange rate it was very close to the regular rate in Canadian dollars and only available for the older part of the hotel. We were not impressed.Overall, our stay this year was very disappointing. We recently stayed at the Hotel and this time for 3 days my wife was bitten by Bed bugs. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. 416-449-4111, 175 Wynford Dr, North York CarlysleB2, Front Office Manager at Toronto Don Valley Hotel & Suites, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, CarlysleB1, Front Office Manager at Toronto Don Valley Hotel & Suites, responded to this review, Lock in the lowest price from these sites, Ask steben53 about Toronto Don Valley Hotel & Suites, Ask valentinsimanovsky about Toronto Don Valley Hotel & Suites, Ask Wendy L about Toronto Don Valley Hotel & Suites, Ask Michelle S about Toronto Don Valley Hotel & Suites. Toronto Don Valley Hotel and Suites puts you within a 15-minute drive of Scotiabank Arena. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. We would return to this hotel. They are still very clean with nice bedding. Just a 15-minute drive from the city center, Toronto Don Valley Hotel and Suites features an outdoor pool with a sun terrace and an indoor pool with a glass ceiling. Guests arriving at the hotel are welcomed into bright, elegant, natural light-filled . Guests are required to show a photo identification and valid credit card upon check-in. The new rooms have beautiful furniture, nice balconies and huge bathrooms. Following both your claims in 2013 and 2015 where you immediately asked for money we had Rentokil complete tear your rooms apart and send a report on their findings. Balcony We look forward to being of service to you on your next visit to Toronto. Lock in the lowest price from these sites, We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. To make any trip that much better, we also offertravel packages associated with some fantastic local attractions to help you save on your stay. Discover, "The beds was big and comfy. Please wait, we're checking available rooms for you. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. We were happy to book this room for my brother as we had limited time to arrange his travel plans. We recommend booking an option with free cancellation in case your travel plans change.Read more. Our onsite DV bar | bistro offers a welcoming gathering spot for unwinding with colleagues or catching up with friends over cocktails and tasty comfort food. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. 3.5-star eco-friendly hotel located in North York. Bedbugs ruined our stay, and when I reported it to the desk their response was wholly uninspiring, " Oh, sorry about that." Date of stay: September 2018. Its a tough job. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. For Room Reservations: 1-877-474-6835 Best regards, Kevin Porter, General Manager. more. - See 1,148 traveler reviews, 370 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. An urban retreat and the gateway to Toronto, the Toronto Don Valley Hotel & Suites provides affordable accommodations in the eclectic North York district. Thank you for leaving such a kind review. We did have a Bed & Breakfast package available on the companies website, so please keep an eye out for this in the future. Lastly I woke up around 2:00 a.m. in need of bottled water. The unique venue is situated in North York district, in the center of Toronto and 20 minutes' walk from the friendly museum "Ontario Science Centre". The York room can accommodate up to 250 guests. Toronto Don Valley Hotel and Suites offers 354 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. Housekeeping cleaned my room around 8:30 a.m. and failed to close the door tightly and my room went unlocked until I returned that evening at around 6:00 p.m. Luckily there were no intruders, but this was not a good experience. Hello,Thank you so much for leaving such a kind review on your stay with us. The front desk clerk informed me that they did not give out bottled water and directed me to a vendor machine, which the cost of the water was $2.50 American dollarsand oh yeah the machine didn't work. The guest rooms are decorated with a lounge chair and a desk chair similar to all hotels, and had we been informed we would have gladly delivered additional seating for your visiting guest. Tripadvisor performs checks on reviews. 11 check-ins. WiFi gratis. We all chose to get the $15 breakfast with the omelette station. Toronto Don Valley Hotel and Suites puts you within a 15-minute drive of Scotiabank Arena. The room was just ok. Sincerely, Carlysle Bourne Jr. Over all we were very please with our stay and enjoyed our room. Since hotels only receive a portion of the Groupon price, we called to see if they could offer a better deal than what was advertised, but they refused.In previous years, we were always offered either free parking or breakfast vouchers while staying over Christmas. Enjoy free WiFi, an outdoor pool and breakfast. Flat-screen televisions come with cable channels. It is $11.95 for overnight guest and is considerable less than the $25-$40 guest pay at downtown properties. For Room Reservations: 1-877-474-6835 My boyfriend has service experience and felt it was all handled well. What are people saying about hotels in Toronto, ON, Canada? We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Aller directement au menu principal. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. CarlysleB2, Front Office Manager at Toronto Don Valley Hotel & Suites, responded to this review. Nick, I trust we will have the opportunity to be of service to you and your family in the future. Bottom line: Comfy, clean room, if you have a issue they will likely fix it. The front desk as well as the manager were not helpful at all with anything. We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Within 3 days my husbands had bites appear all over his body. Reviewed January 16, 2019. Prices are calculated as of 01082022 based on a check-in date of 14082022. . Stay at this 3.5-star family-friendly hotel in Toronto. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. Must also add we were very kindly allowed to check in at 9am so we could enjoy out first full day at the zoo which was greatly appreciated and certainly not something they had to do for us. The building is tucked up into a ravine and overlooks the entirety of Don Valley. Universal Health Care. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. We all chose to get the $15 breakfast with the omelette station. Popular attractions Toronto Eaton Centre and Aga Khan Museum are located nearby. Toronto Don Valley Hotel and Suites is an urban resort and the perfect base of operations for those looking to explore the city of Toronto. Toronto Don Valley Hotel & Suites: BED BUGS - See 1,120 traveller reviews, 351 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. Please see our partners for more details. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. Outdated, poor quality, beds were not comfortable at all, and quality of the bedding was pitiful. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Our Good Senator as Guest Speaker on Polytechnic Univer. Taxes and fees that are shown are estimates only. Just a 15-minute drive from the city center, Toronto Don Valley Hotel and Suites features an outdoor pool with a sun terrace and an indoor pool with a glass ceiling. Looks newly remodeled, however I feel as though what a lot of hotels do not consider when remodeling is new flooring. Compare room types and prices from 35 providers and see 37 photos of Toronto Don Valley Hotel And Suites, Toronto. Over 243 million reviews from guests after their stay. Upon arrival the front desk staff was great and everything seemed in order. You can only leave a review within 28 days after check-out. Other highlights at this Art Deco hotel include a . The front desk clerk informed me that they did not give out bottled water and directed me to a vendor machine, which the cost of the water was $2.50 American dollarsand oh yeah the machine didn't work. Our hotel in Toronto's Don Valley offers close proximity to downtown Toronto, the Toronto Pearson International Airport, and many other local attractions. An urban retreat and the gateway to Toronto, the Toronto Don Valley Hotel & Suites provides affordable accommodations in the eclectic North York district. When booking 5 rooms or more, different policies and additional supplements may apply. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. Please note, this hotel only accepts credit card. Review of Toronto Don Valley Hotel & Suites. Tripadvisor performs checks on reviews. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. We complained the front desk manager and pictures . This is the version of our website addressed to speakers of English in the United States. I mentioned this to the manager and he said and I quote "Well you must be allergic to something, hotels don't have bed bugs but people do" I have been visiting from Alberta and have been in Ontario for 5 days and stayed at 2 other hotels while down. Upon arrival at home all of our luggage had to be treated carefully and we had to make sure nothing came into the house until it was properly cleaned. Not much around the hotel in walking distance, bus stop right out front. We are so happy to see that you have enjoyed your stay at The Toronto Don Valley Hotel and Suites. Near the indoor pool is a hottub and work out area with full change rooms. Contributions should be travel related. Reviewed January 4, 2016. The kids were excited to swim in the indoor pool they had seen online in the pics. CarlysleB1, Front Office Manager at Toronto Don Valley Hotel & Suites, responded to this review. Our team tried our best to help you through your claim, and also invested many hours of research in ensuring you and your family had all the support you needed. That's about 149.50USD. There was no fridge. The building was constructed by famed local Toronto architect Raymond Moriyama. Guests arriving at the hotel are welcomed into bright, elegant, natural light-filled space overlooking the lush surroundings. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The meals upstairs were fine (nothing great), but when we were told to eat our breakfast downstairs (apparently where the included breakfasts are served), we arrived to see not much food left, dirty tables, and no help to be found. Children 18 and above are considered adults at this property. Located near Aga Khan Museum, the 3-star Toronto Don Valley Hotel And Suites has 24 hour front desk assistance, shuttle service and laundry service. Then the trained K-9 that Rentokil uses was brought in and the results were the same. Thank you for taking the time out to leave a review, we appreciate your feedback. Toronto Don Valley Hotel & Suites. It is a bit dated and the hotel had extra security at night. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at DV BAR/Bistro, which serves local and international cuisine and is open for breakfast, lunch, and dinner. Toronto Don Valley Hotel And Suites is a few steps away from the municipal Sunnybrook Park. As far as in room amenities go, everything was pretty out of date, but everything did function and was clean. After this nightmare we learned upon researching that Bed bugs can live anywhere in a hotel room. Misleading. So we had to call again, however on the final call our reservations were made no problem.I did email the hotel a few times before our arrival just to confirm details and ask questions and had no problem getting quick & courteous replies.All in all a very nice hotel, in a rather quiet location. Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay. Find more info about the property in the questions and answers. 2 double beds. Maximum size of 1 MB is allowed. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Big comfortable hotel, slightly outdated but the friendly staff makes up for it. Worst trip ever!More. For some rest and relaxation, visit the sauna or the steam room. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. I did not have these bumps all over me my entire trip. Food in the restaurant was good. Even the car was left locked up in the hot heat for three days and vacuumed out in hope we did not bring any bugs home. Inspect the room carefully: mattress, behind headboard, night table etc. Bedbugs ruined our stay, and when I reported it to the desk their response was wholly uninspiring, " Oh, sorry about that.". emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The rooms we had were not clean, there was mold in the bathroom, hallway lights were out and broken, and the floor in the restaurant was missing planks. Modern rooms at Toronto Don Valley Hotel And Suites have complimentary wireless internet, climate control and television. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. You have a choice of two double beds or one king bed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We use cookies to ensure that we give you the best experience on our website. Toronto Don Valley Hotel & Suites: Bed Bugs! If you want to request something specific, you can do that after you select your rate. The Commonwealth Ballroom accommodates up to 700guests. Since hotels only receive a portion of the Groupon price, we called to see if they could offer a better deal than what was advertised, but they refused.In previous years, we were always offered either free parking or breakfast vouchers while staying over Christmas. View deals for Toronto Don Valley Hotel and Suites, including fully refundable rates with free cancellation. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. I am not allergic to anything what so ever. All rights reserved. Our team tried our best to help you through your claim, and also invested many hours of research in ensuring you and your family had all the support you needed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. All the best! I am saddened to report that our stay at this hotel was terrible. Nothing wrong with the hotel per se. Wynford Drive bus stop is at a distance of 600 feet from the venue. Comfort Inn & Suites Denver Northfield, Denver - Book Comfort Inn & Suites Denver Northfield online with best deal and discount with lowest price on Hotel Booking. Try again, The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Find popular and cheap hotels near Mormon Battalion Historic Site in San Diego with real guest reviews and ratings. The smell of weed was everywhere I turned. Best regards, Kevin Porter, General Manager. Attached bathroom business travel features to the top of the filter menu so you can find them faster. We started in a non-renovated room, no smell, clean, no bar area. Show Prices. Attached bathroom Near Ontario Science CentreMake yourself at home in one of the 354 air-conditioned . Upon closer examination, the maintenance left a lot to be desired. UnionPay credit card, I did see the older rooms which are outdated but not too bad, I just wouldn't stay in them. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. However, in 2015 we did not run this promotion as it unfortunately was not profitable for the hotel and only Groupon was the recipient of any profits. I was told by the manager that nothing was found however no report was not given to verify the conclusion. I would have given three stars but went up to four because of good service. We complained the front desk manager and pictures were taken.. She had redness in her neck and all her back with great discomfort. Do you have any questions about your reservation? They're also applicable regardless of the comment's tone. Toronto Don Valley Hotel and Suites. It is 9.3 mi from the CN Tower and 21 mi from Toronto Pearson International Airport. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Sheraton Toronto Airport Hotel & Conference Centre, 318 Wellington Street West, Toronto, Canada, 150 Kapahulu Avenue, Honolulu, United States of America, 1571 Poipu Road, Koloa, United States of America, 209 North Service Road West, Sullivan, United States of America, 211 East Flamingo Road, Las Vegas, United States of America, 2210 Us Highway 36, Cameron, United States of America, 200 Broadway Avenue, Normal, United States of America, 100 Holomoana Street, Honolulu, United States of America, 160 East Pearson Street At Water Tower Place, Chicago, United States of America. We noticed some bugs, I think fruit flies for sure ( which there isn't much the hotel can do about as it is usually the last guests leftovers). Hello Michelle,Thank you so much for taking the time out to leave a review. - See 1,148 traveller reviews, 370 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. Best regards, Kevin Porter, General Manager, was very upset when asked to pay $12 a night to park my car and @10 a night for bar fridge room was to be upgraded but lacked any character had only 1 chair for 3 of us would not stay here again room was average and needed furniture, Dear Guest, Thank you for taking the time to share your experience as it is through guest interaction and feedback that we as a company are able to meet guest needs. This is a review for hotels in Toronto, ON, Canada: "My cousin recommended the hotel and my boyfriend and I stayed there. Iron This is the version of our website addressed to speakers of English in Canada. Ideally, we'd publish every review we get, positive and negative. We purchased the Toronto Zoo Package off jaunt for two days/nights worth of stays and passes to the zoo for $120+tax. Pool was great too. Most of the staff was kind and friendly. . Food in the restaurant was good. We noticed some bugs, I think fruit flies for sure ( which there isn't much the hotel can do about as it is usually the last guests leftovers). I woke up with tons of small bumps all over my stomach and hands and legs. Theres a nice bar, that also doubled as a breakfast buffet in the morning. View Deal. Nothing wrong with the hotel per se. I am sorry you found the price of parking to be an inconvenience, but this is simply a reality in Toronto and it has been in place at this hotel since 2004. The indoor and outdoor pool looked very nice though we did not use them this trip. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Balcony The Don Valley Inn and Suites could be so wonderful: the amenities are there, but they have to put some money into fixing things up and some retraining of their staff is necessary. Theres a nice bar, that also doubled as a breakfast buffet in the morning. water was warm, and clean, but the bathrooms were in need of some reno too. Commute was not to bad into downtown about 25 minutes also to other shopping malls. Free WiFi, Mastercard, Specialties: Located in Moreno Valley,CA, the Best Western Moreno Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. These opinions do not necessarily represent the views of Booking.com. Modernly decorated rooms offer free WiFi. We look forward to being of service . If we find any, we delete them and, if necessary, take action against whoever is responsible. DoubleTree by Hilton Hotel Toronto Downtown. My boyfriend was not impressed and the hotel moved us, to a renovated room which was more modern had a small bar area, smaller bathroom. Yonge Street is less than 3.6 miles away. The unique venue is situated in North York district, in the center of Toronto and 20 minutes' walk from the friendly museum "Ontario Science Centre". more. Upon arrival the front desk staff was great and everything seemed in order. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Los mejores B&B y hostales de Don Valley Village (Toronto) en Tripadvisor: 3 opiniones , 4 fotos de viajeros y los precios ms baratos de 1 pensiones y posadas en Don Valley Village, Toronto . Then at your request the Department of Health was engaged and reviewed all evidence and concluded that you did not receive bed bug at this hotel. Reviewed January 4, 2016. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Free WiFi, 576 feet Air conditioning Guests can also relax in a sauna. There is a Tim Hortons within walking distance and then so much more with in a 2-5 minute car ride. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The dcor was quite sparse and dated with little furniture. Visa, Email: Reservations@tdvhotel.com. At least 3 weight machines were broken and one of the 2 treadmills, and half of weight set dumbbells was missing. "National Integrated Cancer Control Act" Museum are located nearby have people and automated systems that specialize in detecting fake submitted... Looks newly remodeled, however i feel as though what a lot renovations. Looked very nice though we did not have these bumps all over me my entire trip 're available. 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