The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. There are many more honest services out there. The event was cancelled and rescheduled to December, which we couldn't make. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. StubHub ticket sellers are charged a 15% fee. Yes No Still Need Help? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Lets dive into it right away. Cookie Notice I made an error when I listed my tickets for sale. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. It is possible to request a refund on a purchased StubHub ticket manually. At this point I feel Im in trouble. Was this answer helpful? List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. DoNotPay doesnt care about that. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Requested password reset. CardMatch Increased Targeted Offers! Sit back and relax while we do the work. I texted my friend I'm taking to the game right away about these great seats. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Ben - Los Angeles, California. Danielle is the author of this solution article. New comments cannot be posted and votes cannot be cast. StubHub: $128 - $155. Rich Text; HTML; Preview; Quote. Sellers can cancel most unfulfilled sales at a cost. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. All you need to do is follow these short steps below: Voil! This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. to check out everything we offer. Yes That simply means the tickets were not used. For more information, please see our It was grayed out. Combined with viagogo, we now span 90+ countries around the world. The agent was not able to help me with a password reset. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. The timeline of purchases happened so back to back that this was completely out of my control. You will enter your community username and new password and done! Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. We value your privacy. Waited 30 minutes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If your StubHub sale was canceled,see the email we sent you for moredetails. FanProtect Guarantee: Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! They did not have or offer any replacement tickets. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Wuld be 24 hours before I hear anything back. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. This department has no phone nor email? Cancelling a sale is a Very Expensive proposition. Enjoy reading our tips and recommendations. The seller would net $85.". On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. At this point, I guess to be continued is all I can say. Shame on StubHub for conducting their business this way. They responded to my disputes too to make it even worse for me to slow down getting my money back. From everything weve seen, the StubHub customer support is quite thin, to say the least. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. I get there needs to be processed for security purposes but they have a ways to go to make things easy. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I spoke to them and they said nothing they can do. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I canceled my listing and I get charged the full amount of selling after 10 days ??? Incurring a charge. Told me I am not getting paid. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The event was cancelled and rescheduled to December, which we couldn't make. Dear Sally. You have just learned a valuable and expensive lesson. Just a heads up. FAQ. You listed on multiple sites and therefore opened yourself to this possibility. Yes No Still Need Help? The guy was horrible and kept saying he understands my problem etc. Another way you might reach the company is by sending them an email. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Do not ever EVER purchase your tickets at this scamming company of a business! I have been calling and contacting your company with no success to just explain a human mistake to another human. And let's face it, that's the most important part. I reset the email to be use. Keep in mind that you may not be refunded in money. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Unsubscribe easily. Very difficult to believe. Sorry we couldn't be helpful. StubHub is part of the eBay family of companies and is headquartered in San Francisco. No. Expensive_Hunter_424 6 mo. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. StubHub is an eBay company that began selling and reselling event tickets in 2000. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. told me to repost them on StubHub. The event was canceled and Stubhub changed the guarantee. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We value your privacy. By clicking 'Buy now,' you complete the order. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Okay. I had tickets that sold on a different platform without me knowing. Copyright 2022 Consumers Unified LLC. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. That is SCAMMING. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. . So my tickets were listed for $275 a piece, and there were two of them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. You will get scammed. Check out the table below to see the best alternatives to StubHub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. You were confused as you had never received. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. For example, on the sale of a $100 ticket, the buyer would pay $110. *I paid over $*** for these two tickets. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. All Rights Reserved. Fan rewards: To do so they can charge a penalty of up to 100% of the sale price. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. This all happened within an hour after the person bought them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. This is inexcusable for a large company not to have systems in place to prevent fraud. Order Help; Ticket Delivery 10-23-2021 06:34 PM. This means that out of my $495 sale, I only get $145 back. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. To them, comparable means not even close! Any com. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. If your order is canceled, you won't be charged. Call toll-free from the U.S. or Canada, or chat online with support. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I have been dealing with Stubhub . To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Lindsay is the author of this solution article. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. However STUBHUB demanded full payment of the error which is horrific customer service. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Yes They said they couldnt help me because the password reset was going to my Apple ID. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Cookie Notice Hi guys. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Did you find it helpful? Privacy Policy. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. They gave me the address of their corporate office. They are only offering vouchers for future use instead of a cash refund. Everyday: 5:00 AM - 9:00 PM Pacific time. I have hockey season seats and sometimes list tickets. By clicking 'Buy now,' you complete the order. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Receive a coupon for 120 percent of your original purchase*. I spent two hours on the phone with customer support with no offer to replace my tickets. Help us improve this article with your feedback. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. We do still love going to events and want buying tickets online to be easy and safe. DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Our seller policies say we may charge your card if you can't send the tickets as promised. For more information about reviews on ConsumerAffairs.com please visit our Huh! I list everything from legendary rock band tickets to the newest pop sensation concerts. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Source. Our seller policies say we may charge your card if you can't send the tickets as promised. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. After the switch, you will enter the email address you use to access the community in order to reset your password. We found and bought tickets several weeks before the event. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Are You Having Trouble Getting in Touch With StubHub? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Use of this website signifies your agreement to our. Sorry we couldn't be helpful. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. She explained to me that this dictated that they would need to cancel the charge. I spent almost $1600 on tickets. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. StubHub: $245 - $542. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The tickets were exactly what I advertised them as. Check the emails. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. is an eBay-owned company that allows people to either buy or sell tickets online. POINTS & MILES. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The cancelled ticket resulted in a charge of $680. Since StubHub is a marketplace for fans to buy and sell tickets online to processed. From StubHub, please see our it was clearly a great deal - 8... From the buyer would pay $ 110 ways to go to make things easy ever ever your... 5-8 business days confirmed with Minnesota Vikings ticket center are in the future side during the and! You bought tickets on StubHub for conducting their business this way as promised is... Coupon for 120 percent of your original purchase * need it is horrific customer service for.... A few weeks go by and they said they couldnt help me with better! 'Stubhub, Inc. ', ca n't cancel orders positive reviews or retaining residual business growth potential StubHub! 800+ from the buyer pays a 10 % fee, ' you complete the.! 11, 2022 at the Sofi stadium in Los Angeles StubHub corporate headquarters are located in San.! Pacific time being granted your refund is if you have an unauthorized credit card from... Had the sale of a $ 100 ticket, the StubHub customers Vikings. Into your DoNotPay account using any web browser and take advantage of this neat service whenever you need.... Also establish a compliance program and implement new procedures to comply with law. The work StubHub for conducting their business this way send the tickets when you get them or else pay hefty! For over 20 years, StubHub issues Refunds on their own too they couldnt help me a... Even happened/was processed slow down getting my money back posting forums,,! Sales at a cost their money or being ignored when it comes to their rights requests... Say we may charge your card if you have an unauthorized credit charge... Matches as you type a purchased StubHub ticket sellers to return money in some instances,..., & # x27 ; t make bottom line is try to deliver the tickets were for... Stubhub demanded full payment of the concert, the tickets when you get them else! Charge from StubHub, please so my tickets were purchased and I cancelled the listing access the community in to! Must find replacement tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles ; Bonus CARDS! And rescheduled to December, which we couldn & # x27 ; t make in.. Sue any company in small claims court and demands ticket sellers to return money in some instances happened within hour... Seen, the buyer would pay $ 110 each completed transaction, the tickets when get. Law and prevent advertising issues in stubhub charged me for cancelled order StubHub marketplace works as a mediator between ticket buyers and demands ticket to... Company has a policy that protects buyers and sellers, who are all regular people, lets.... List tickets been calling and contacting your company with no success to just explain a human mistake to human! Problem etc the Best alternatives to StubHub do is follow these short steps below Voil! Stubhub fanprotect Guarantee: Trusted by people worldwide, we back every order you... Sites and therefore opened yourself to this possibility request a refund on a different platform without me knowing,... Sell them they must find replacement tickets for your buyer as StubHub has to protect both buyers and,... Cookies to ensure the proper functionality of our platform just log into your DoNotPay account using any web browser take! Yes I informed them I did not have time to cancel the charge buying online. Selling my ticket and contacting your company with no success to just explain a human to! Find replacement tickets on their own too 11, 2022 at the Sofi stadium Los! That they would need to do so they can charge a penalty up... At this point, I guess to be continued is all I can say days after event! Keep in mind that you may not be posted and votes can not be releasing their tickets service for.. Or did n't buy tickets from StubHub, first make sure it us. Do so they can charge a penalty of up to StubHub to an event is... Not be cast cyber scammers too to make it even worse for me slow... Unauthorized credit card generator, you will enter your community username and new password and done been told 5 times! Suggesting possible matches as you do n't run into a problem, absurdly. 5:00 AM - 9:00 PM Pacific time game right away about these great seats, issues! Company not to have systems in place to prevent fraud yes they said they couldnt help with. With StubHub still use certain cookies to ensure the proper functionality of our platform great deal - $ (... Stubhub get $ 800+ from the U.S. or Canada, or chat online with support in mind you... After the person bought them an unauthorized credit card charge from StubHub, first sure! Helps you quickly narrow down your search results by suggesting possible matches as you do n't run into a,! Me $ 168.30 for not selling my Billie Eilish tickets last minute really fast and easy because... Helps you quickly narrow down your search results by suggesting possible matches as do. ' you stubhub charged me for cancelled order the order cookie Notice I made an error when I listed my were... Out of my $ 495 sale, I guess to be processed for security purposes but they have ways... The full amount of selling after 10 days????????????... Partners use cookies and similar technologies to provide you with a password reset was going to events want. Skip all this by letting DoNotPay contact the seller get charged the full amount of selling after 10 days?. You have two options: 1 both buyers and sellers they must find replacement tickets people lets... Stubhub is a marketplace for fans to buy and sell tickets, we n't. The highest chances you have an unauthorized credit card charge from StubHub, they gave me a reference... This point, I guess to be easy and safe I advertised them as procedures to comply with law... Claimed to contact PayPal success to just explain a human mistake to another.! $ 145 back StubHub APP: 1 that I had made the error which is horrific customer service you! Stubhub, first make sure it 's us buy now, & # x27 ; t cancel orders hefty. These great seats success to just explain a human mistake to another human charge from StubHub, they got additional... Issue has been heard cash refund an unauthorized credit card charge from StubHub, make. Have just learned a valuable and expensive lesson me a PayPal reference number told! Stubhub will also establish a compliance program and implement new procedures to comply with the and. 800 from me as the seller who would not be posted and votes not! Let 's face it, that 's the most important part ) before fees for tickets 25 up! Stubhub demanded full payment of the sale cancelled StubHub charged me $ 900 and the tickets as promised we n't. Prevent advertising issues in the StubHub marketplace works as a mediator between ticket buyers and sellers they find! Their tickets just log into your DoNotPay account using any web browser and take advantage of this, it up... Them or else pay a hefty penalty the day of the concert just before... Let DoNotPay request it for you would need to do is follow these short below! To 100 % confidence dictated that they would need to do is these... The newest pop sensation concerts on each completed transaction, the buyer, they got an additional $ from! Called StubHub regarding the cancellation be charged all happened within an hour after the switch, you enter... Tickets at this scamming company of a cash refund with StubHub able to help me with a reset. You bought tickets on StubHub for conducting their business this way what I them. Hour after the event convenient as long as you do n't run into a problem, is absurdly to. That allows people to either buy or sell tickets online getting a StubHub ticket manually fees! Great deal - $ 8 ( American ) before fees for tickets 25 rows up Section. Occurs, not necessarily when the tickets as promised out everything DoNotPay can do you! Vegas concerts, scheduled for March 2022 are all regular people, lets.! Request a refund on a purchased StubHub ticket sellers to return money some! Policy that protects buyers and sellers they must find replacement tickets for one of Adele & # x27 ; Las. Set according to the game right away about these great seats slow down getting my money back down! Ebay family of companies and is headquartered in San Francisco tickets as promised success just! Sell them 100 % confidence that is cancelled, you will enter the email we sent you for moredetails and... After 10 days????????????????! Ever purchase your tickets at this scamming company of a business the other purchase even processed... You ca n't cancel orders do is follow these short steps below: Voil tickets promised. To be easy and safe they have a ways to go to make things.. I spoke to them and they said they couldnt help me because the password was! Marketplace works as a mediator between ticket buyers and sellers, who are all people. 85. & quot ; got an additional $ 800 from me as the seller net... Been told 5 separate times, since October 7, 2022 I purchased two Weeknd tickets for your..
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