Selene Finance is a non bank mortgage servicer, essentially a debt collector. Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. Good luck to all of you. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. Victim of Selene Finance Lo as well contact me !!! We are also current on our loan. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. I tried to get numerous loan mods through. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. Thank you. I too was formerly with Flagstar and then all of a sudden got a collection letter from Selene. Or you don't qualify, after you have already committed time and effort to them and they have promised to have everything wrapped up within 30 days! This is not uncommon in the industry, but it does happen often in the industry of real estate finance. I was offered 10K to move out, known as "cash for keys", I declined it. They suddenly foreclosed my house and going to auction this coming Wednesday. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We've been with Flagstar for 5 years. Bank of America just sold my note to Selene, and that is not a typo. We understand that your home is an important and valuable asset. B. billybob57 of Milwaukee, US. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. See something wrong? I believe this company is in the business of fraud and property theft through misrepresentation. This will surely increase the credibility of your complaint. I also suggest hiring an attorney, mine has helped tremendously. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. Employee (Former Employee) - Dallas, TX - October 15, 2022. I called them because there was no indication of the almost $30,000 anywhere on my statements and this was the first time I was even hearing about it. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. Here is a link to the CFPB's new mortgage servicing rules http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/ Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. This happened six different times. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. Selene Finance LP was the only one cc'd to ever complain about missing documents or signatures. I made my 1st mortgage payment to them Jan. 4th. Average of 79 Customer Reviews. I was also offerred a forebearance program. Send written notification to us at: Selene Finance LP. At best Selene is a poorly run company. THEY WILL GET WHAT IS COMING TO THEM. Different year, same story. Contact Information. Selene Finace are crooks. They would not give me back the money. Settlement Website: Selene Finance Settlement Website. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. Bertrand eric estrade. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. <>>> Cindy J Ziegler I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. The company aims to customize loan servicing options for each homeowner. Visit Website. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. 40 000 original note that Ive paid off but they lost.my payoff money. Hello Selene Finance customers, They mailed me a number of letters saying they denied my modification but requested more documents. Selene does not use text messages to request or collect payments from consumers. Thats where they should have contacted my attorney and the Trustee. They also have reported me over six months late. Is anyone being contacted? Desired outcome: The problem with this company is the only thing they can do is hound you. Mortgagor: Anthony Dippolito They ignores federal, I would and need to join selene lawsuit. HAMP called Selene and within days the loan modification was at my door. My credit is damaged to ever and I am near retirement. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 | Consumer Access (nmlsconsumeraccess.org), Equal Housing Lender. The Selene finance case involved claims of breach of contract, negligence, breach of fiduciary duty, and breach of warranty. And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. Get the latest business insights from Dun & Bradstreet. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. IF THE COMPANY IS ACTING IN ANY FRAUDULENT WAY OR BELIEVE THEY MIGHT BE THEN REPORT IT TO YOUR ATTORNEY GENERAL IMMEDIATELY. Why don't I refinance, You ask. And violating a chapter 7 discharge Rushmore loan management did. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. I am not pleased at all! Do not refi with New penn financial as your mortgage might get sold to these people. Selene provides a high-touch portfolio management approach to servicing loans. Beware of this company. You may also contact FEMA at COMES NOW Plaintiff Selene Finance LP ("Selene"), and files this its Complaint against M&M Mortgage Services, Inc. ("M&M"), respectfully showing this Court as follows: PARTIES, JURISDICTION, AND VENUE 1. All I was told was to send by moneygram from Walmart. In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information at www.TheDailyComplaint.com) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeownerfree of charge to you! If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by I called for what was due on my account then called 3 weeks later and it was almost $5000 more. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. Every time I send them documents they request, they tell me they didnt receive them I had scanned and emailed them to the address that they gave me to use. When I called I was told to identify myself and ask why. Why is it so difficult to make a house payment? Houston, TX 77042-4546. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. <> We are readily available to assist you with your mortgage needs now and in the future. I made sure if they accept the payment even last day. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. Each check has Selene finance on it so they must endorse the check like all mortgage companies do. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. I asked to speak to a manager and they just sent a message with the operator, this company is very unprofessional, 30-45 days to figure out how much is coming back to, all they need to do is to check on the escrow balance and send that amount. So why did they take out another house payment on April 15th directly from our account? Not happy about this! In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. If anyone wants to start a class action lawsuit count me in. Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. Additionally, they no longer answer the phone. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. This payment was unauthorized and shall be returned. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. Not sure why, my check arrived prior to the end of the grace period (15th). They do NOT want to resolve anything. Thats all I can say in this forum. You can not continue to do business like this and not bring attention to yourselves. Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. Now their story changessaying, sorry, we can't help you, your home is worth too much! They did the same to us. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency. Recommended Reviews Something tells me they are double dipping on my escrowed tax and/or insurance. Founded in 2007 to provide creative loan-resolution strategies, Selene provides a flexible portfolio management approach to meet the needs of consumers, clients and all stakeholders. They have made alot of money off us debt slaves, not that anyone cares. Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. Ive asked them to add my name on loan so I can refinance with another bank. Keeping borrowers in their homes is our primary objective. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. Department at My name is Victoria. We all need to band together and take LEGAL ACTION against this corrupt group of scam artists that pray on trusting families. 4b. I gave them all the details and they are NOT PLEASED! I am also in the process of taking legal action against them. I am a victim of Nationstar and Selene and now SN servicing they are trying to foreclose on my home and have had an audit done and it shows the neglect of my loan and then Nationstar charged me a maintenance fee and never took it off so it just carries on. Good luck to all of you. My Name is Anthony Gomez, I am also a victim of Selene Finance, in very similar ways. If you execute properly, you can use this as leverage to block foreclosure action. Allentown, Pa 18104 I feel that they deceived us and this is NOT how you do business. 49% of Selene Finance employees are women, while 51% are men. Maybe then Selene will wake up and smell the coffee! Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. they are the epitome of . I was negotiating with them about loan modification. Yes I am a victim as well .I have been going through hell for a year with them . I am now sending a check by registered mail to them for my third payment. CFPB 483. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. I would like to be included in the Class Action Lawsuit. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. Good luck to all. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. If you do that will force them to only contact you. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. What should we expect from this case? As your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times. 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